Flooring FAQs
Our flooring FAQs answer the questions customers ask us most: free samples, choosing a floor, ordering, delivery, fitting, returns and payment. Can’t find your answer? Call 020 3287 6206 or message us on WhatsApp.
Ordering Samples
You can add up to 3 free samples to each order, and there is no limit on how many sample orders you place. Need more? Simply place another sample order.
Yes. All TFM samples are 100% free, including delivery.
Samples are usually delivered within 2–3 working days. Remote areas may take slightly longer.
Yes. You can reorder up to 3 samples anytime if you want to re-check colours or compare options.
Product Information
Yes — we offer matching scotia, thresholds, trims, underlays, adhesives, and maintenance products.
Most of our engineered floors are UFH-compatible, provided the surface temperature stays below 27°C.
- 14mm engineered wood: Ideal for most homes, excellent stability, UFH-friendly.
- 20mm+ engineered wood: Best for heavy traffic, premium feel, long-term durability.
Solid wood is one piece of timber all the way through. Engineered wood has a real wood top layer bonded to a stable multi-layer core, so it moves less with heat and moisture. That makes engineered wood the better choice over underfloor heating and in conservatories. Both can be sanded and refinished; how often depends on the thickness of the wood above the tongue (the wear layer on engineered boards).
Placing an Order
Yes. You can add both samples and full-size products in the same checkout.
Yes. If you're confident about your choice, you can order directly.
Delivery
- Free delivery on orders over £999 (majority of UK).
- Scotland, Wales, Cumbria, Devon, and Cornwall may have surcharges. If applicable, our team will contact you with a quotation.
- Standard Delivery: 3–5 working days
- Next Day Delivery: Available on request (cut-off applies)
Yes — delivery charges vary by postcode.
Installation & Fitting
- Click system: Floating
- Tongue & Groove: Glue-down or nail-down
Check the product page for the recommended method.
Returns & Cancellations
You can return flooring within 14 days for a refund, as long as the packs are in a resaleable condition and in their original packaging. Returns between 14 and 30 days have a 30% restocking fee. Return delivery is at your cost, and bespoke, cut-to-measure and discontinued products cannot be returned.
To start a return, call us on 020 3287 6206 or email [email protected] and we will send you a returns form. Full details: Refunds & Returns Policy.
Please contact us straight away on 020 3287 6206 or at [email protected], and we will sort it out with you. Our Refunds & Returns Policy has the full details.
Payments & Security
✔ Debit/Credit Cards
✔ PayPal
✔ Apple Pay / Google Pay
✔ Bank Transfer
Aftercare & Maintenance
- Use a microfibre mop
- Avoid excess water
- Use pH-neutral wood cleaners
Trade Accounts
Choosing Your Floor
In bathrooms, where there is constant moisture, vinyl (LVT) is the safest choice; laminate can be used with care, and solid or engineered wood isn’t recommended. In kitchens vinyl is the most practical, but solid wood, engineered wood and laminate work too, as long as spills are wiped up quickly. Our flooring advice centre covers every room.
Floating floors (boards that click together) need an underlay for stability, comfort and noise reduction, unless the boards already have one attached. Over concrete you also need a damp proof membrane, either separate or built into the underlay. Glue-down floors are fixed straight to the subfloor. Our underlay guide explains which type to choose.
Add about 5% for cutting and waste on standard plank floors and 10% for herringbone and parquet, then round up to the nearest full pack. Our measuring guide shows how to measure any room shape.
Both are hard-wearing and good value. Vinyl (LVT) is highly water-resistant, so it suits bathrooms, kitchens and utility rooms best. Laminate has a hard, wood-like surface and suits living rooms, bedrooms and hallways. Order free samples of both to compare them in your home.
Category-Specific FAQs
For detailed FAQs based on flooring type, click the links below:
Solid Wood Flooring Guide
Thickness, finishes, rooms, fitting and care, plus answers to common questions.
Engineered Wood Flooring Guide
Wear layers, thickness, underfloor heating, fitting and care, plus common questions.
Parquet Flooring Guide
Herringbone, chevron and block patterns, fitting, wastage and care.
Luxury Vinyl Flooring Guide
LVT and SPC explained: water resistance, rooms, underlay and fitting.
Laminate Flooring Guide
AC ratings, thickness, water resistance, underlay and fitting.
Flooring Accessories Guide
Door bars, trims, beading, skirting and stair nosings for a clean finish.
Underlay Guide
Which underlay to choose, damp proof membranes, TOG and underfloor heating.
Measuring Guide
How to measure any room shape and how much extra to order.
Installation Guides
Step-by-step fitting guides for wood, parquet, vinyl and laminate floors.
Not sure which floor is for you?
Simply request a callback and one of our friendly flooring experts will be in touch as soon as possible.
